axs change delivery address

For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Postal Service. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Will Call . How do I change my delivery? Shipping information, if any, is provided at checkout. Holder must possess a ticket to enter the property or venue listed on the ticket. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. I purchased the tickets almost ten months ago for approximately $500. How can we possibly contact them with a question? ADDITIONAL TERMS. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Why? AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Can I leave a ticket at will call for a friend? The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Thanks for signing up for the event guide! We make no representations or warranties about the quality of your watching experience or your display. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. 2. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. Be the first to know. Install the AXS app before your event. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Sign up now. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. This response is final and will not be reevaluated. Yes, it is possible to reroute a UPS package. Sign in to your account on AXS.com or in the AXS app. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Get Shipping Help. Click-N-Ship. After upgrading, members can use My Choice to manage these packages. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. The extension will grant them an additional two business days to collect their package. Upon further review I do not see where you were told that your refund was denied. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. After that, the package will be returned to the sender. You can do it all in one place. in the event description page, in pop-up boxes, or in an email). This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. BBB Business Profiles are subject to change at any time. You can try contacting them if you have any questions." After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. All fees and charges relating to your transaction will be disclosed to you during the purchase process. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. We will notify you by email if this box office collection is required. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. You own the money, own the tickets but they restrict your tickets and keep the money. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. Click on Transfer to Bank. " You will then be asked to provide the address you want the package to be delivered to. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I contacted *** and **** to no avail. A per-order delivery fee may also be assessed, depending on the delivery method. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. Thank you for your time and patience. I asked to talk to a manager, but apparently one isn't available for ***** hours. If you need to change your name or email address, you will need to access your account on AXS.com. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. It is also possible that the sender may ask you to send the package back to them. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. International Association of Better Business Bureaus. You can do this through the UPS website or by calling their customer service. We have made changes to our Privacy Policy. We act on behalf of a seller (our Client) when selling Primary tickets. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. com/help. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Whats the difference between a dust extractor and a vacuum cleaner? This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. I am sorry to hear that your order was not received. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Customer Reviews are not used in the calculation of BBB Rating. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Thank you for contacting AXS. Any restrictions on transfer or resale will be communicated to you (e.g. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. All photography, filming and other recordings of the event are PROHIBITED. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Get answers to product and service FAQs quickly, without having to make a call. You may also need to contact your shipper, as additional compensation may be offered in some cases. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. How can I change or correct the delivery address for a FedEx package Ive already shipped? When were my tickets mailed out? On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. VIRTUAL (ONLINE) EVENTS. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. See details. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. UPS will typically hold a package for five business days. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). BBB Business Profiles may not be reproduced for sales or promotional purposes. Upon review we do see that your reshipped tickets show delivered on 3/23. Ticket Delivery . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. . Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. A fee will be charged for additional requests. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Hi I'm ********* from **. I do see that your refund was approved and processed on 4/18/23. For tickets to events located in Canada, the Service is provided by AXS Group Canada. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. What is Delivery Delay? AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. You may also be linked to a third-party site, which is not affiliated with our Service. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. I have sent the company numerous emails on an approximate date Id receive the tickets on. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). By: Author Olin Wade (Remodel or Move Stuff). I requested a refund for my ticket due to **** application. Footer.languageSelector.ja-jp.region Rent/Renew a PO Box. Thank you for contacting AXS. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Need to change your address after you've placed an order? You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Next to the delivery address, click the down arrow . All attendees must conduct themselves properly at an event. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. The recipient will then have to contact UPS to arrange a suitable delivery. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). By clicking Next, you agree to the AXS.com Terms and Conditions. Enter in the correct address, and the package should be redirected to the right location. Verification of information may be required prior to the acknowledgment or completion of any purchase. Welcome to USPS.com. My ticket ID is ****. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. I asked for a refund. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. ***Premium members get two free confirmed 2-hour delivery window requests per year. Your email address will not be published. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Changing the address on a UPS package is not something that you can do on your own. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. Both you and the receiver can use the packages tracking number to check the status of the intercept request. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This happened on 3/19/2023. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. How can I check the status of my tickets to see if they have been shipped? Signing up is free, and you can choose between two levels of membership. They asked for these documents to change a damn name. **************************************************************************We apologize for the inconvenience.

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