how to return items to flexshopper

An Affordable Way for Customers to Get the Products They Need. Home How It Works Rent-to-Own Products: Everything You Need to Know. When they started you could buy an item at market price, you had 90 days to pay it off before you went on a pay double journey. Have had nothing but trouble out of this outdated computer. Lease agreement with clear payment terms. WebShopping on the FlexShopper marketplace is easy. Are the items brand new that you rent to own? Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. They did offer NO 90 days as promised but it has to be paid by February 2nd so it was now more like 60 days SAC option. We appreciate you reaching out to us and apologize for any inconvenience that occurred. We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. No old or used products like brick & mortar rent-to-own stores. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. I called about a settlement and the settlement person was not available. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. Our team is dedicated to your satisfaction. Do not use these guys at all! WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances Top 7 Sites Like Stoneberry for Online Shopping [2023] 13 Best Sites Like FlexShopper 2023 - Rigorous Themes Customer service can make the change once their first payment is made. After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. This is a HORRIFIC company! Then it showed iwas behind again.called in talked to a supervisor. They messed up my account info and started using someone elses credit card number. Best Buy FAQs - Progressive Leasing Or, search for the exact item youre looking for. Because they dint even responded until after delivery was made. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. The billing department always listened to my concerns. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Enjoy the things you need and pay as you go! (We usually use the term "Lease.") I ended up sending them back because they were the wrong size. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week . This is your estimated weekly payment if you used your entire spending limit. And none of cards have that number. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. My account with Flexshopper would never show my balance so I went on a chat session to get my payoff balance and was told that my payoff would be *****, so I made the full payment of ***** and was immediately told that my payoff would be *****. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. Theu are gready and should be avoided. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). FlexShopper has more products than you could imagine. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. AVOID THIS COMPANY AT ALL COSTS! Get customized campaigns, paid placement, and other promotions for your products. Lease to Own the Brands you Love! Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. FlexShopper has partnerships with vendors that provide specific instructions when a customer requests to return an item. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. Please provide Need help choosing the right products for your vehicle? Accept and digitally sign lease agreement to complete purchase. There are no hidden fees and easy weekly payments. I ordered tires through Tire Agent, financed through Flex Shopper. is this correct? No charge for 90-day payoffs. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Customers can shop a selection of thousands of products and the brands they love. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. Our bank didn't charge us for that and they were sympathetic. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). This is the worst company that I have ever dealt with, and I have dealt with companies just as bad. Never issued me a refund and after spending months trying to get an answer, each time they had no idea what I was talking about and were very rude saying my account was past due. Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. I'm glad someone told me about thisprogram. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. It was noon on Nov. 10, 1938, when Nazi officers came to I would avoid this company at all cost. I had to request the return 3 times before it was done and was told I would not get a refund bc I didn't request the return in time. Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. It goes against our guidelines to offer incentives for reviews. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. We use dedicated people and clever technology to safeguard our platform. Though we normally aim to deliver a great experience, it seems we missed the mark this time. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! I caught them red handed. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. Their rep did not do her job. How do I go about getting the things I need without credit, Hello Katty, I even said "the contract states I have three days to cancel the order, what games are you trying to play?" Called in to speak to a supervisor and Sonia Hu on me. Additional parts, extensive labor and installation charges are extra. Delayed ship times and store pick-ups are not normal circumstance for our company. JoAnn you are obviously an idiot and CANNOT read. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. Find Out How it Works | Rent to Own Today w FlexShopper This company does not typically respond to reviews. Absolute terrible company. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Web90 million consumers are short on cash and credit. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. Sitejabber Now I'm told my account is closed and I am not owed any money. Currently on hold for over thirty minutes with Deven, waiting for a supervisor. Please reach out to our billing department and request to speak to a supervisor or manager. They have not contacted me for payment, to say I had a balance or that they never received the item back. I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. There is a website that saves periodically the whole internet. All rights reserved. 00 like Robbery Company, and also they can take money from your Bank Account every week. I had my automatic payments set up thru a checking account I use for these type of things. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. And lefted a call back number. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. WebThe Cash Price may be higher than the cash price you would pay if you were to purchase Some restrictions and exclusions may apply. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I don't necessarily recommend any rent-to-own businesses, but I gotta say their. One of their email telling me that I had to pay regular earliest option now was ove 1100 dollars! We offer the best brands, including Apple, Dell, Samsung, HP and Lenovo. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Monthly draft modifications require payment in advance. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. They Debit your account multiple time each week and then when you pay it off they continue to debit your account after you pay it off. They will repossess and you will be charged for that. For one, unless you have a weekly paycheck, this site isn't for you. I got tires in December and i used flexshopper for the first and only time. I was also calling into the main line where they would tell me ***** would be giving me a call back or emailing me back about the payments. They will constantly call asking for money that you might not have, or need for other things, likehousing and food. When I asked for my account to be recalled they said it could not be done. Payment Method Gross profit decreased 68.5% to $3.8 million from $12.2 million. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. Items are delivered to your door step or pick up in store! Check out this quick video to learn more about FlexShopper! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Dont thingking? The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all Learn how your comment data is processed. Please call our Billing Department today via phone at (855) 353-9289, press 1 and ask the representative to connect you to a supervisor to address the matter. This makes it less expensive to purchase the items before the end of the term of the Lease. My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. I called to get confirmation of a order request because I did not see it on my account. FlexShopper is a lease-to-own website that allows you to buy products (We usually use the term "Lease.") Wed love the chance to earn back your trust and further investigate your feedback. You must be 18 years or older and have a checking account with credible standing. RUN from flexshopper!!! This credit will be applied to the second weekly payment due, provided your first payment clears. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I spoke to a customer sales associate Garry earlier today. Rates and terms may also vary depending upon the state where you reside. Hello Asia, We apologize for your recent experience at FlexShopper. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. If you need tires, use AFFIRM. The item came and did not Bluetooth as it should. Cancel Items - FlexShopper API Docs FlexShopper, Inc. (FPAY) Q4 2022 Earnings Call Transcript The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. You can also lease refurbished, re-certified and some used items if you choose to do this. We also reached out to the customer to provide this information. On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. * Prices and quantities are subject to change If there is a customer service person from the company and not a helpless call center I would love to hear from you. The phone numbers I was using/given ************** and the other number **************. AVOID AT ALL COST.. Make sure you opt out from arbitration agreement! We hope this helps and happy shopping! In-Store Solutions - FlexShopper After this I was assigned to ***************** who would collect on my account. During the sign up process it ask you to select how you would like to pay monthly or weekly. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. I just learned the hard way. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Hard to do, but not impossible. WebHow Does FlexShopper Work? After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Thank you for taking the time to bring this to our attention. Its going on 2 weeks since I was told a refund was requested. 2022 FlexShopper, LLC. A debit/credit card is suitable to modify your request. Buy From FlexShopper's USA Online Store - Borderoo 2 You will be given a credit for one weekly payment. WebIf an item is eligible for special order fabric or colors, youll see that option available on the product page. **************** told me there was nothing they could do about . FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. I already paid off one item and wanted to order something else. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. They should be audited by the IRS! In-Store Solutions From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. FlexShopper - How it Works - YouTube Currently, Jason Oakley has one active Lease with a balance due. I will never ever support flex shopper again! Our system takes 1-5 business days to post payments. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. This is your estimated weekly payment if you used your entire spending limit. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. BBB is here to help. Their services saved my Christmas for my family. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. So far I am pleased with the way they have treated me with a couple issues I had. Called flex shopper for manufacturer info and they was not able to help me. At one point your payment system starting deducting payments out of the blue and ***** was immediately on top of the issue and roped *** into the communication. I believe this company purposely hides balances so they can continue to charge. They take money out of my account on 3 different days in one single week, every week! And yes they often mess up payments and WILL NOT REVERSE FEES. All Rights Reserved.Terms of UsePrivacy PolicyInvestor Relations. This site uses Akismet to reduce spam. This credit will be removed from your account if your first weekly payment fails. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. Support was fantastic. I had forgotten it was attached to my Flexshopper payment. Unlike some of our competitors, we know our shoppers and what you are looking for when shopping rent-to-own products. At FlexShopper, we keep on top of the hottest trends to bring you the very best products on the market. How do special orders work? 158 complaints closed in the last 12 months. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. What is stopping me from ordering from you and then not 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. To make a purchase from FlexShopper, all you have to do is go to their website and choose the item you want to buy. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. The customer has no further obligations to **********************. I will never work with this company again! The lease was closed on 03/20/2023, and the payment was posted successfully. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. They $#*!ing suck, don't ever buy from them. This credit is only valid for online orders. But this is where it gets interesting upon reviewing the contract. It was horrible and they just kept taking payments out. Flex Shopper was horrible. We apologize for any miscommunications that occurred with FlexShopper. Here are 8 tips for writing great reviews. 2 You will be given a credit for one weekly payment. They use predatory practices that will soon bring this company to an end. I will be contacting my states attorney generals office. WebIn addition, the payment information was removed from the account as requested and Tip for consumers:Opt out from the arbitration agreement! FlexShopper also expects users to have valid SSN, as it doesnt focus much on your You can end your lease agreement early by choosing an Early Purchase Option. FlexShopper Ive purchased many things from this company with no problem. Some of the most popular categories are highlighted below. 5 Good credit is not necessary but not everyone with bad credit is approved. When I place order it wasn't there! Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request Changed delivery date for my item then told me it may be backordered but were not notified and could not give me tracking number. Please please! FlexShopper In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. You can lease the things you want for a year. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. They pull out double payments, and no one can give you a straight answer. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. I went to my bank for support by protocol they told me I had to work with the merchant and they are refusing to help still ! I called them and they told me if I set up a payment arrangement to catch up on the payments, they would not do that again. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! What is stopping me from ordering from you and then not paying and keeping the item? Ive also gotten a return label for two other things Ive retuned but now they are refusing to do so. Adjusted Their interest rate is around 220%! I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. (833) 847-3463 Get a $25 Gift Card! Add your product feed to the FlexShopper.com marketplace. The item was returned 7 months ago!!! They can either send the label or Im changing my debit card info! I returned the item within the 10 days, as they requested, to flex shopper. Get a Tracking Number I have tried calling this company several times the first time was yesterday and they said they would look into it and send me an email. FlexShopper offers easy weekly payments for the top brands you want at Verify identity to receive decision and spending limit. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. 2 You will be given a credit for one weekly payment. We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. 3. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They charge a rent to own fee and then charge you again for the product. There are many better options out there. They are stealing plain and simple. The consumer has no further obligations with FlexShopper. This company has been nothing but a nightmare because ***** had informed me during his time working on my account that the contract had been restructured to finish the rest of the $1,013.00, but when I get called by the third party you all sold my account for more than the agreed upon amount. FlexShopper - nationalcreditdirect.com Rates and terms may also vary depending upon the state where you reside. Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! All rights reserved. As a matter of policy, BBB does not endorse any product, service or business. Now they are telling me I'm missing a payment for may and October. Cornelius, even yelled at me! I am being billed double payments. Seriously. Their customer service was awesome and im mad grateful they exist. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. Your monthly payment is calculated as your weekly payment times 4 or 5 weeks depending on the month. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This credit will be removed from your account if your first weekly payment fails. I called several times and got the runaround. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what.

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